Yes, I do! Please make sure to double-check with your country's postal services to see if you accept mail from the UK.Do you ship worldwide?
Unfortunately, I can no longer ship to the EU and Northern Ireland due to the GPSR regulation.
From 1st July 2021, for all orders placed on my bigcartel site, ALL customers (outside of the UK), are responsible for paying VAT (Value Added Tax) upon delivery from their shipping carriers.What are your shipping policies?
I will not be responsible for paying these fees. I hope to implement the fees in my shop in the future, but currently, it isn’t possible. I apologise for the inconvenience.
As you probably already know and have heard, the EU introduced the General Product Safety Regulation (GPSR) on 13 December 2024.Why can't you ship to the EU and Northern Ireland anymore?
This means that products sold in the EU must meet new modern safety standards. Like many other small businesses like myself in the UK, we will need to appoint an Authorized Representative who acts as a compliance contact and ensures all products meet EU requirements.
Appointing a representative is very costly and I am not in the position to do this at the moment. So, unfortunately, I will not be able to sell to the EU and Northern Ireland anymore.
I apologise for the huge inconvenience. I hope this can change in the future. I will keep an eye out on the GPSR for any updates.
Thank you for your understanding and patience.
How long does it take to process orders?
As I am a small business and in a full-time job, it may take up to 2 - 7 days to process orders. However, I do aim to process them as soon as I can.
How long will it take for my order to arrive?
I use Royal Mail to send all of my orders.
- For UK customers, I post 2nd class. (It’ll take 2 - 7 days.)
- Rest of the world: 3 - 5 weeks
Due to COVID-19, please keep in mind that processing and dispatching orders may take longer than expected.
Do you do tracked shipping?
Yes, I do! I highly recommend customers outside of the UK get tracked shipping to avoid disappointment.
As soon as I've sent your order, I will give you the tracking number.When will I get the tracking number for my order?
Yes, all my items are packed in recycable materials.Are your items packed with recycable materials?
What are your Returns & Exchanges policies?
I don't accept returns, exchanges, or cancellations. However, please contact me if you have any problems with your order and I will do my best to resolve them.
Please note Judeam Journal is not responsible if your package ends up missing/damaged during transit. Once a package is being processed to the local post office, we have no control of it's destiny!
How much is xyz in a currency that isn’t GBP (Great British Pounds)?
Sites such as xe.com can help you figure out what currency you need to convert to get an accurate price. And search engines such as google can help you out too.
I’ve given the wrong address/want to change the name, how can I change this?
You message me on the ‘Contact’ page and I’ll get back to you as soon as possible!
If you have any other questions, please use my contact page or email me.
Thank you so very much!
- Andrew / Judeam